Zero Tolerance

Mutual Respect & Zero Tolerance Policy

5.3.1 Principle of Partnership: Our service agreement, further detailed in Schedule 5: Mutual Code of Conduct & Agreement
Termination Protocol, is founded upon the principles of mutual respect and professionalism between the Company and the Client.

5.3.2 Zero Tolerance Stance: The Company operates a strict zero-tolerance policy towards any form of harassment, abuse (verbal or
physical), intimidation, threatening behaviour, or the creation of an unsafe working environment by the Client or any persons present at
the Property. This includes, but is not limited to, behaviour intended to cause alarm or distress.

5.3.3 Material Breach: Such conduct as described in 5.3.2 constitutes a material breach of this Agreement.

5.3.4 Right to Withdraw for Safety: In alignment with our non-negotiable duty of care to our staff and their rights under the Health and
Safety at Work etc. Act 1974, our team is instructed to cease work immediately and withdraw if the Property is deemed unsafe or the
environment hostile.

5.3.5 Legal Context of Misconduct: Furthermore, harassment may constitute an offence under the Protection from Harassment Act
1997, and threatening or abusive communications may be an offence under the Malicious Communications Act 1988.

5.3.6 Consequence of Breach: Upon termination of service due to a breach of this policy preventing the completion of the Service, the
full Price of the quoted Service shall become immediately due and payable. This sum represents pre-liquidated damages, being a fair
and genuine pre-estimate of the loss incurred by the Company, as established in Clause 5.2.2.

6. Consequences of Termination

6.1. Upon Termination by the Company for Client Breach: If the Company terminates this Agreement due to a breach by the Client
under Section 4.1 of Schedule 5, all outstanding fees for services rendered shall become immediately due. If the breach prevents the
completion of a booked Service, the full Service Price shall be payable as pre-liquidated damages, in line with the principles
established in Clause 5.2.2. The Company shall have no further obligation to perform any Services.

6.2. Upon Termination by the Client for Company Breach: If the Client terminates this Agreement due to a breach by the Company
under Section 4.1 of Schedule 5, the Client's remedies shall be limited to those available under the Consumer Rights Act 2015,
following the full execution of the rectification procedure outlined in Clause 8.

6.3. Upon No-Fault Termination: If the Agreement is terminated without cause under Section 4.2 of Schedule 5, the Company will
complete any Services scheduled within the 30-day notice period that have already been paid for, and no new Services will be
scheduled thereafter.