Asset Risk Management. Budgetary Certainty. Predictive Home Resilience.
Complaints Process
Our 5-stage process to improve company and market standards
Stage 4: Proceed to Submission
You are now ready to submit your formal case file.
You have now reviewed our 3-stage framework for resolution. This fourth stage is the formal gateway to submit your complaint.
Before you proceed, we must remind you that this is the sole and exclusive channel for initiating a formal dispute, as defined in our Master Service Agreement. To ensure a fair and forensic investigation, please have all factual details, dates, and any supporting evidence ready.
Click the button below to be taken to our secure submission portal. After you submit your form, you will be given instructions to return to this process and proceed to 'Stage 5' for your confirmation.