Feedback & The Law

1. Honest reviews

We welcome honest reviews, good or bad. Nothing in our terms stops you leaving an honest review.

2. How we ask for reviews

We ask every customer in the same way, once, after each job. We do not offer rewards for positive reviews, and we never write, buy or commission reviews.

3. How we show reviews

We link to our reviews on independent websites so that you can see all of them. We do not hide or remove genuine negative reviews, and we do not select only positive ones. Where we publish customer reviews on our own website, we take reasonable and proportionate steps to prevent fake reviews and to present reviews fairly.

4. If you are unhappy

We would like the opportunity to put things right (see Complaints and Putting Things Right). That is always your choice, and our help never depends on what you write in a review.

5. Fake reviews

If a review is posted by someone who has never been our customer, we report it to the website that published it.

6. Our replies

We may reply publicly to reviews, politely and without disclosing your personal details.

7. Threats and harassment

Demanding a refund, discount or free work in return for not posting, or for removing, a negative review is misuse of the Service Agreement (clause 6.6). Threats, abuse or harassment of our team — online or in person — are dealt with under our Code of Conduct and, where necessary, reported to the police. This concerns conduct, not opinions: an honest review, however critical, is always your right.

Download a copy and test it. You are welcome to download a copy of this document and review it with an AI assistant, a solicitor or anyone you trust. If you have any concerns or questions about anything in it, please let us know at info@shiningwindows.co.uk or on 01604 263189 — we would rather hear from you before you book than after.