Book a day and time for your appointment in connection with your services booked and paid online. Please note we require access to a power supply, please ensure to be in for your appointment.
i. You agree to give 30 days' written notice as a commercial or residential customer of terminating a regular service plan or contractual agreement, in writing.
ii. We require 14 days notice to cancel a one-off service, this provides us with a reasonable time frame to schedule new work, should you wish to cancel within 14 days of your service scheduled date no refund will be issued.
iii. Working environments at clients properties are expected to be clear, clean and safe working grounds for our staff, we send out an email requesting for any working areas to be safe and clean, where we find unacceptable or unsafe working environments we will not provide a refund for a service.
iv. Your contract with Shining Window Cleaners Ltd runs to a specific date, a completion date, and on an ongoing basis when requested, you will be charged the full remaining contract value should you choose to cancel within this period.
v. If you wish to postpone an appointment or service, you must notify us at least 24 hours in advance. If for any reason you fail to keep an agreed appointment, you will be charged for the services booked, at the full amount.
vi. We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, facsias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
vii. Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: flowerpots and garden furniture, filling cabinets and items on internal window sills. If these or any other items are deemed to restrict access to an area of your property/premises, we will be unable to clean it.
viii. We reserve the right to cancel any of your services, at any time of our choosing.
i. No refund will be issued for any purchase being made online that does not match the description of the service purchased through the online shops, no refund will be provided for any service booked with the wrong property or incorrect details regarding property size per national data archive or local authorities.
ii. Online packages are non-refundable and can not be redeemed with another service, account balances for services or packages can not be changed.
iii. No refunds issued for any service where grounds are deemed as unsafe, or there are access complications and/or services not completed in these circumstances.
iv. Should you choose to refuse work from being completed during a service plan or online package, you will be charged in full for all services booked to date.
v. We do not provide refunds for individual, multiple services or packages purchased from our online website @ www.shiningwindows.co.uk