Trust & Transparency Hub
Establishing a new standard in exterior cleaning with verifiable trust and professional excellence.
Our Unwavering Commitment to Professional Excellence
"Our company's operational blueprint is not a product of a business school; it was forged in the crucible of real life.
As a disabled tradesman and a family navigating financial hardship, we learned that survival depends on meticulous planning, radical efficiency, and unwavering resilience.
The automated systems we built are not for convenience; they are a necessity that ensures we can deliver on our promises, every single time, without fail.
Our profound understanding of vulnerability is not a footnote; it is our core competitive advantage. We don't just follow the law; we champion it, acting as guardians of a fair and transparent process for the entire community.
We built this business to be the reliable, honest, and professional service we often needed but could never find."
Shining Windows is founded on a non-negotiable commitment to professional excellence. Our primary objective is the delivery of an exceptional service, performed with the
"reasonable care and skill" mandated by the Consumer Rights Act 2015.
The consistently high ratings we receive from our genuine clientele are a testament to the quality and reliability that form the bedrock of our business. Our focus remains on transparent communication, a seamless digital booking experience, and the meticulous standards we uphold on every project.
Understanding
Your Service Plan
"Our commitment is to deliver a service of 'reasonable care and skill' as defined by UK law.
This is our promise to you, codified in our commercial Service Level Agreements (SLAs) and guaranteed by our Right to Rectify.
We provide a professional, system-driven service designed for a flawless finish."
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Understanding
Your Commitments
"A successful outcome is a partnership. Your commitment involves providing a safe working environment and clear, unobstructed access to the property, as required by law.
Fulfilling these obligations allows our team to work efficiently and deliver the high standards you expect."
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Understanding
Reviews & Platform Guidance
"We champion fair and honest feedback. All clients agree to our 'Fair Reviews Policy' upon booking.
We provide this guidance to protect you. Under the DMCC Act 2024, posting reviews with misleading omissions is unlawful, and making fraudulent claims to your bank can have life-altering consequences (CIFAS).
Our process is designed to prevent these mistakes."
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A Strategic Decision on Our Digital Presence
In line with our "Mandate for Immortality," we have made a strategic and deliberate decision to curate our digital presence. We now engage exclusively on platforms that align with our professional standards and allow for constructive engagement.
Previously, our business was the target of coordinated campaigns involving malicious and fraudulent activity. This conduct constituted a fundamental breach of our Service Agreement and UK law, including the Protection from Harassment Act 1997.
The systemic failure of certain third-party platforms to prevent the publication of illegal content and fake reviews eroded our confidence in their ability to provide a safe and fair commercial environment.
Consequently, we have withdrawn our presence from platforms such as Facebook, TikTok, Trustpilot, and others. This was a proactive business decision to protect the integrity of our brand, our staff, and to focus our resources where they matter most: serving our valued clients.
Window Cleaning
Crystal clear windows for a brighter, cleaner home. Scheduled or one-off services available.
Conservatory Cleaning
Bring back the sparkle to your conservatory, including roof, frames, and glazing.
Gutter Clearance
Prevent water damage with a full clear-out and flush of your property's guttering.
Fascia, Soffit & UPVC Cleaning
Restore and brighten all your UPVC fixtures, including fascias, soffits, and cladding.
Driveway Cleaning
Boost your home's curb appeal by removing dirt, grime, and stains from your driveway.
Patio Cleaning
Reclaim your outdoor living space with a deep clean for your patio slabs and paving.
Decking Cleaning
Safely restore and protect your wooden or composite decking from algae and dirt.
Professional Pressure Washing
High-power cleaning for stubborn dirt on a variety of hard surfaces around your
Our Policy on Fair Reviews & Professional Conduct
Upon booking, all clients agree to be bound by the terms of
The Shining Windows Service Agreement & Company Policy Contract 2025, which includes our "Fair Work, Fair Play & Fair Reviews Policy".
While we welcome and encourage all genuine feedback, we maintain a Zero Tolerance Policy for malicious defamation, harassment, or fraudulent claims. We do not engage in unproductive online disputes. Instead, we allow our legally-sound protocols and the consistent quality of our work to speak for themselves.
Under the Digital Markets, Competition and Consumers (DMCC) Act 2024, it is unlawful to publish a review that omits material information, thereby presenting a misleading account. Our resilience and continued success are the definitive response to those who have engaged in such conduct. We maintain unwavering faith in our abilities, strength in our ethical principles, and a steadfast stance against bullying and unreasonable behaviour.
THE PROBLEM
Wasting Hours On Repetitive Tasks?
Your team is talented, but they're bogged down by manual data entry and inefficient workflows. This slows down growth and leads to burn out.
THE PROBLEM
Automate Your Work Flow In Minutes.
Our platform integrates your existing tools to auttomate tasks, streamline processes, and free up your team to focus on high-impact work.
