Frequently Asked Questions

💧 Window Cleaning 🏛 Conservatory cleaning 🧱 Driveway Cleaning 🚧 Patio Cleaning 🍂 Gutter Clearance 🏄 Pressure Washing 🪟 Solar Panel Cleaning 🛀 Hot Tub Cleaning 🏊 Swimming Pool Cleaning

We endeavour to complete all services as promptly as we can, however there are various factors that result in a service not being completed on time. When we are not able to complete a service, we communicate with a client and let them know, we send out an email informing clients and giving them an easy option to rebook their appointment online, by email or by giving us a call to discuss a new date that's convenient for both our current schedule and the clients schedule.

Simply visit, our appointments page to select a new date and time.

25 Year experience, knowledge, qualifications and continuous learning. We're always adapting and learning new skills, we have completed all health and safety aspect through online training, in line with HSE guidelines specific to our work industry.

We list the vast majority of pricing online, our pricing suits common property types. If you property is not listed, or you have an additional work for a larger property then please get in contact with us and we will discuss the work required.

No.

Without a general understanding of what your project requires or a timeframe based on similar projects; we will need to get a better understanding. We emphasize flexibility and the ability to accommodate specific deadlines, please get in contact to discuss something we don't have currently listed and available on our calendar to book a date and time for.

We offer to share client references or testimonials that highlight our work quality and customer satisfaction through various social media platforms, please visit google, trust pilot and facebook to read our testimonials. We also have a reviews page on our website, and many pages have embedded reviews for our visitors to read. All reviews on our website have been taken from live reviews on the previous mentions platforms, offering transparency and ease of access.

To describe our common communication channels: email, phone, project management tool, and response time commitments through integrated app based technology.

To effectively communicate with a client, informing them of any changes to their service. Our booking system sends out automated confirmations when a booking is made, our store and shop online sends our automated emails and receipts. We answer the telephone when applicable and safe to do communicate, when on client grounds or working in the office.

We are very transparent about any additional fees or costs through our online shopping experience, listing all prices when and where required, similar to all other online shopping experiences. We explain when and why there might be any changes into a specific service request when booking through invoice or for work outside of what we class as a usual standard, expectation.

Write to us and outline your concerns and experience, we take our service seriously and handle complaint effectively. Client dissatisfaction is not something we can avoid, including opportunities for revisions or refunds, however we are always looking to work with like minded people who are looking for positive experiences. we are always happy to talk and discuss the service expectations and results, we do need and expect and realistic approach from clients about their property and what can be achieved in a reasonable manner. When you communicate with us directly about something that didn't meet your expectations, you have then provided an opportunity to grow and learn from our service provisions, put something right i.e a missed window due to access of parked vehicles blocking access. There are lots of factors that affect us, and we always want to get it right first time. We welcome you to work with us, be honest and allow us to achieve realistic expectations with you support.

Why Cleaning Companies Often Don't Offer Guarantees or Warranties: while it might seem counterintuitive, there are several reasons why many cleaning companies don't offer traditional guarantees or warranties: 1 Subjectivity of Cleanliness: Unlike tangible products, cleanliness is subjective. What one person considers clean might not be the same for another. This makes it difficult to objectively measure and guarantee a specific level of cleanliness. 2 Uncontrollable Factors: Factors beyond a cleaning company's control can affect cleanliness, such as the age of the property, the frequency of cleaning, and the number of occupants. These factors can impact the longevity of a clean. 3 Rapid Re-soiling: Even the most thorough cleaning can be quickly undone by everyday activities and environmental factors. This makes it challenging to guarantee the duration of a clean. 4 Damage Concerns: Offering a guarantee might incentivize clients to claim damage that occurred before the cleaning, complicating matters and potentially leading to disputes. 5 Cost Implications: Guarantees and warranties can be costly for cleaning companies to honour, especially if they are misused or misunderstood. However, it's important to note: Satisfaction Guarantees: Many cleaning companies do offer satisfaction guarantees, promising to re-clean areas that don't meet the client's expectations. Industry Standards: While not a guarantee, reputable cleaning companies adhere to industry standards and best practices to ensure quality service. Customer Reviews: Relying on customer reviews and testimonials can provide valuable insights into a company's reputation and service quality. Ultimately, while guarantees and warranties are common in other industries, the nature of cleaning services makes them less practical. However, a strong focus on customer satisfaction and clear communication can help build trust between clients and cleaning companies.

Yes, we offer free estimates, online pricing and we charge to visit sites to provide detailed quotes for specifications required.

We are fully insured, our documents are available to view online and we can purchase additional insurance for specific services.

You don't need to do any preparation, but it would be helpful if the area is clear of obstacles. We are not able to lift or move heavy objects, or expensive equipment.

Yes, we'll need access to your property to carry out the cleaning. We'll take care to protect your property and minimize disruption.

Our service typically includes cleaning the roof, frames, glass, sills, and tracks. We also offer internal cleaning of windows, frames, and sills upon request.

We recommend cleaning your conservatory at least twice a year, but more frequently if it's exposed to heavy pollution or weather conditions.

Yes, we use environmentally friendly cleaning products that are safe for you, your family, and pets and when required to use more serious chemicals for heavy cleaning, we will ask and inform you of what we use. If we are using it, then generally we will be safe to use and will not put your property, pets or other people at risk.

Yes, we specialize in removing bird droppings, algae, and other stubborn stains.

Yes, we offer conservatory roof cleaning services. We use specialized equipment to safely clean your roof without climbing on top or damaging it.

Yes, we offer a satisfaction. If you're not happy with realistic results, we'll return to re-clean the areas you're dissatisfied with.

Yes, we'll need access to your conservatory to carry out the cleaning. We'll take care to protect your property and minimize disruption.

The time it takes to clean your conservatory depends on its size and condition. We can provide an estimate during the booking process.

Yes, we offer window cleaning services for the rest of your home in addition to conservatory cleaning.

While we specialize in conservatory cleaning, we can provide quotes for cleaning garden furniture upon request but we don't provide fabric cleaning i,.e carpets, sofas, curtains or blinds.

Yes, we offer pressure washing services for patios and other outdoor areas.

Yes, we can effectively remove mould and mildew from conservatory frames.

We can often accommodate emergency cleaning requests, but it depends on our availability and your affordability.

Yes, all our cleaners are fully insured.

Your conservatory can benefit from cleaning at any time of year. However, spring and autumn are popular times to book a clean.

No, we don't clean conservatory blinds as part of our internal cleaning service.

Yes, we offer regular conservatory cleaning packages for added convenience.

Yes, we offer free estimates, online pricing and we charge to visit sites to provide detailed quotes for specifications required.

Our services cover a wide range of surfaces, including but not limited to: walls, brickwork, paving, decking, wood, render and more. We assess each surface individually to determine the most suitable cleaning method.

No, while pressure washing is effective for many surfaces, it's essential to use the correct pressure and technique. Our experts carefully evaluate your property to ensure safe and effective cleaning methods are considered and implemented.

Absolutely! Our powerful equipment and specialized cleaning solutions can tackle even the most stubborn stains and mould, restoring your surfaces to their former glory.

When performed by untrained individuals, pressure washing can cause damage. Our skilled technicians use the appropriate pressure and techniques to protect your property.

The duration depends on the size and condition of the area. We provide accurate time estimates after assessing your property's specific needs.

Our services encompass a wide range of surfaces, including walls, roofs, driveways, patios, decking, and more. We offer customized solutions to meet your specific requirements.

Why Cleaning Companies Often Don't Offer Guarantees or Warranties While it might seem counterintuitive, there are several reasons why many cleaning companies don't offer traditional guarantees or warranties: 1: Subjectivity of cleanliness: unlike tangible products, cleanliness is subjective. What one person considers clean might not be the same for another. This makes it difficult to objectively measure and guarantee a specific level of cleanliness, or an average expectation. 2: Uncontrollable factors: Factors beyond a cleaning company's control can affect cleanliness, such as the age of the property, the frequency of cleaning, and the number of occupants. These factors can impact the longevity of a clean. 3: Rapid Re-soiling: Even the most thorough cleaning can be quickly undone by everyday activities and environmental factors. This makes it challenging to guarantee the duration of a clean. 4: Damage Concerns: Offering a guarantee might incentivize clients to claim damage that occurred before the cleaning, complicating matters and potentially leading to disputes. 5: Cost Implications: Guarantees and warranties can be costly for cleaning companies to honour, especially if they are misused or misunderstood. Rather than looking for Guarantees or Warranties, a consumer should be checking terms and conditions which explain what is not covered. However, it's important to note to following advice and factors when looking for a Guarantee or Warranty with a service provider: Satisfaction Guarantees: Many cleaning companies do offer satisfaction guarantees, promising to re-clean areas that don't meet the client's expectations. Industry Standards: While not a guarantee, reputable cleaning companies adhere to industry standards and best practices to ensure quality service. Customer Reviews: Relying on customer reviews and testimonials can provide valuable insights into a company's reputation and service quality. Ultimately, while guarantees and warranties are common in other industries, the nature of cleaning services makes them less practical. However, a strong focus on customer satisfaction and clear communication can help build trust between clients and cleaning companies.

Yes, we offer soft washing for delicate surfaces like roofs and painted surfaces.

We use lots of products from washing up liquid, to TFR (traffic film remover) non-caustic, BAC50, sodium hypochlorite, and many other depending on what is required to be cleaned. A common cleaning agent most people use is many forms of citrus acids originally from fruit. All of these products are safe and very effective when used correctly with the right tools and personal protective equipment.

We adjust the pressure based on the surface type to avoid causing damage, starting from low to high.

Yes, we offer roof cleaning services.

Yes, we can remove mould and mildew with our specialized cleaning solutions.

The time it takes depends on the size of the area, but typically it takes 2-4 hours to completed a small to medium service on driveways and patios.

The best time to pressure wash is in the spring or fall when temperatures are mild, however we provide services all year round.

Yes, we can pressure wash your driveway and sidewalks at the same time.

Yes, we offer deck and patio pressure washing services.

Yes, we offer commercial pressure washing services for businesses of all sizes.

Pressure washing uses high-pressure water to clean surfaces, while soft washing uses low-pressure and cleaning solutions for delicate surfaces. The primary difference between pressure washing and soft washing lies in the method used to clean surfaces. Pressure Washing Relies on high-pressure water: Uses a powerful stream of water to blast away dirt, grime, and other contaminants. Best for hard surfaces: Ideal for cleaning concrete, driveways, sidewalks, and other durable surfaces. Potential for damage: Can damage delicate surfaces like vinyl siding, roofing, and painted surfaces if not used carefully. Soft Washing Combines low pressure and cleaning solutions: Uses a mixture of water and specialized cleaning agents to dissolve dirt and grime. Gentle on surfaces: Safe for delicate surfaces like roofs, siding, and wood. Effective against organic growth: Excellent for removing algae, mould, and mildew. In summary, pressure washing is a powerful cleaning method suitable for hard surfaces, while soft washing is a gentler approach that protects delicate surfaces while effectively removing contaminants. The choice between the two depends on the surface to be cleaned and the desired outcome.