Acceptable Use
A policy to govern digital use
The rules for using our website, booking system and messages.
This policy applies when you use our website, online shop, booking calendar, customer account, live chat, email, text or social media messages.
1. You must not
use our website or channels for any unlawful purpose;
make a booking you do not intend to keep or pay for, or give false details;
repeatedly book and cancel to hold appointment dates you do not intend to use;
upload or send viruses or harmful code, or attempt to access any part of our website or systems you are not authorised to use;
copy or collect our prices or content by automated means ("scraping") for commercial use without our written permission;
send abusive, threatening, discriminatory or harassing messages to our team; or
use our channels to make demands for refunds, discounts or free work under threat.
2. What we may do
If this policy is broken, we may, in proportion to what has happened: give a warning; block access to your customer account or our channels; decline or cancel future bookings, refunding anything paid for work not carried out less any charges due under the Service Agreement; and report the matter to the police or to Report Fraud (reportfraud.police.uk). Booking and payment misuse is also dealt with under clauses 6.6 to 6.8 of the Service Agreement.
3. Reviews
This policy does not restrict honest reviews. See our Reviews and Feedback Policy.
4. Payment scams
We will never ask you to pay a different bank account by message alone. If you receive a message claiming to be from us asking you to change payment details, call us on 01604 263189 or 07852 734718 before paying.
5. Contact
Download a copy and test it. You are welcome to download a copy of this document and review it with an AI assistant, a solicitor or anyone you trust. If you have any concerns or questions about anything in it, please let us know at info@shiningwindows.co.uk or on 01604 263189 — we would rather hear from you before you book than after.