Acceptable Use

Shining Windows - Acceptable Use Policy (AUP)

Clause 17: Introduction of Acceptable Use Policy

17.1. This Acceptable Use Policy (AUP) governs your use of all digital properties owned and operated by Shining Windows, including our website (www.shiningwindows.co.uk), our online booking system, and any official communication channels such as email and live chat (collectively, "our Platform").

17.2. The purpose of this policy is to ensure that our Platform remains a safe, professional, and reliable environment for our genuine customers and our staff. By accessing or using our Platform, you agree to be bound by the terms of this AUP, which forms a part of our main Service Agreement.

Clause18: Prohibited Uses

18.1. You may only use our Platform for lawful purposes. You are strictly prohibited from using our Platform:

18.1.1. In any way that breaches any applicable local, national, or international law or regulation.

18.1.2. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. This includes, but is not limited to, committing Fraud by False Representation by making a booking with the dishonest intention of obtaining a service for which you do not intend to pay.

18.1.3. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

18.1.4. To systematically extract, "scrape," or harvest data, including our pricing structures, service descriptions, or intellectual property, for commercial use or comparative purposes without our prior written consent.

18.1.5. To engage in any form of harassment, abuse, or threatening behaviour towards our staff through our communication channels.

Clause 19: Content Standards

19.1. These standards apply to any and all material which you contribute to our Platform (for example, through a contact form) and to any interaction with us.

19.2. Any information you provide must be accurate and genuinely held. You must not submit any material that:

19.2.1. Is defamatory, malicious, obscene, offensive, hateful, or inflammatory.

19.2.2. Contains baseless or unsubstantiated allegations of criminal wrongdoing, such as "scam," "fraud," or "theft," which may constitute a criminal offense under the Malicious Communications Act 1988.

19.2.3. Infringes any copyright, database right, or trademark of any other person.

19.2.4. Is likely to deceive any person or misrepresents your identity or affiliation with any person.

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Clause 20: Breach of This Policy

20.1. We will determine, in our discretion, whether there has been a breach of this AUP. When a breach of this policy has occurred, we may take such action as we deem appropriate.

20.2. Failure to comply with this AUP constitutes a material breach of the Shining Windows Service Agreement & Company Policy 2025 upon which you are permitted to use our Platform, and may result in our taking all or any of the following actions:

20.2.1. Immediate, temporary, or permanent withdrawal of your right to use our Platform.

20.2.2. Immediate termination of any services you have booked.

20.2.3. Issue of a formal written warning to you.

20.2.4. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

20.2.5. Further legal action against you for damages.

20.2.6. We have a policy of reporting all instances of suspected fraud to

20.3. We have a policy of reporting all instances of suspected fraud to Action Fraud and the relevant police forces.

Clause 21: Changes to This Policy

21.1. We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.